[Career] Back Office Manager - Western Africa

Back Office Manager
Location: Western Africa

Our client as a leading service provider in Telecoms and IT Industry is looking for roles in their fast expanding team in Africa. We would like to speak to anyone who would be interested in working in the following role:


Experience:

• Minimum 5 years of experience as a manager of a mobile network environment
• Well versed with 2G/3G switching network architecture & protocols
• Vendor experience of minimum 5 years in fault management
• Experience in system upgrades, expansions & health checks of the network
• Familiar with O&M and technical support work flow
• Troubleshooting experience at Tier-1 and Tier-2 support

Knowledge:
• Trouble ticket management, Prioritization, Fault diagnosis, remote fault resolution
• Change Management and control highly developed knowledge in Diversity awareness

Skills:
• Ability to lead technical teams of 30 and more
• Communication skills at CTO level
• Presentation skills
• Process and Project Management
• Customer Expectation Management
• Vendor Management
• Configuration Management and implementation of the plan provided by planning
• Result oriented with good skills in leading and motivating people and conscious of the responsibilities
• Flexible and responsive to changing work patterns and demands
• A thorough and methodical approach to work.
• Highly developed interpersonal skills
• Highly developed skills in driving change
• Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture
• Customer Orientated with good understanding of service providers / operators Business requirements - be able to create true client value

Availability: As soon as possible
Duration: 12 months
Language: Fluent English, and French
If you feel you are suitable or know of anyone who is suitable, and would like more details please email me your most up to date CV IN MICROSOFT WORD FORMAT, and we can arrange a telephone call to further discuss the role.

Job Title    Back Office Manager
Post Details
Posted By    Geoff
Start Date   
Salary   
Email Address    geoffr@commsresources.com
Category
Job Type    Contract
Location    Western Africa
City or State    Nationwide

Posted in: Career, Overseas Career